FAQs
30-Day Love It or Your Money Back Guarantee
We want you to love your Kove & Co purchase — truly! If it’s not quite right, we offer a 30-day money-back guarantee.
To be eligible for a refund:
- Items must be unused, with tags attached and in original packaging
- The request must be made within 30 days of purchase
- The customer is responsible for return postage costs
Once we receive your return and confirm the condition, we’ll process your refund.
📩 To initiate a return, email us at hello@koveandco.com.au
About the Bags
What are Kove & Co bags made from?
Our bags are made from EVA foam (Ethylene-Vinyl Acetate), a lightweight, waterproof, durable, and BPA-free material that’s soft, sturdy, and built for the daily chaos of family life.
What size are the bags, and what do they come with?
- Maxi — 46cm W x 32cm H x 21cm D
✅ Comes with one original-sized pocket (25x20cm)
✅ You can add an extra pocket (fits up to 2 per bag)
✅ Also fits our Large Pocket (30x20cm, sold separately)
- Midi — 40cm W x 30cm H x 13cm D
✅ Comes with a Midi Pocket (20x20cm)
✅ Can hold up to 2 pockets
✅ Compatible with shoulder straps
- Mini — 16cm W x 13cm H x 12cm D
❌ No pocket included
✅ Compatible with shoulder straps
How much weight can they carry?
The Maxi and Midi Tribe Bags comfortably hold 15–20kg.
What’s the bag’s capacity in litres?
The Maxi Tribe Bag holds approx. 25L
The Midi Tribe Bag holds approx. 15L
The Mini Tribe Bag holds approx. 2.5L
Are the bags waterproof?
Yes, all Kove & Co bags are made from fullywaterproof EVA foam, perfect for pool trips, beach days, and everyday spills.
Do the bags stand upright?
They do! Our sturdy base design means they stay upright, even when you're juggling snacks, swimmers or little people.
Do they stack for storage?
Yes, all Tribe bags are designed to nest and stack neatly. If the handles sit too tall for your space, twist them slightly forward so they lay beside the bag (and not bent!).
Can I use them beyond the beach?
Absolutely. Tribe Bags are designed for real-life versatility, from swimming lessons and sports runs to grocery trips, picnics, travel and more. We haven’t met a task the Tribe Bag can’t handle.
Can I personalise my bag?
Not yet, but the holes are Jibbitz-compatible so you (or the kids!) can add your own flair.
Handles, Pockets & Assembly Help
Do the bags come with pockets?
Yes! Pockets can be purchased here Maxi and Midi Tribe Bags come with a removable internal pocket. The Mini doesn’t include one but still fits your smaller essentials.
- Midi Tribe Bag fits up to 2 Midi Pockets (20x20cm only)
- Maxi Tribe Bag fits up to 2 pockets: Original (25x20cm) or Large (30x20cm)
Can I replace the straps or buttons?
Yes! Replacement handles and twist buttons are available on our website.
Handles can be purhcased here
Buttons can be purchased here
Lost a button? No problem — just email us at hello@koveandco.com.au with your address and how many you need. We’ll post them to you, free of charge.
My handles are popping off — is this normal?
Nope, but it’s an easy fix. Your twist buttons may not be tightened enough. Try:
- Giving them an extra push to lock onto the next thread
- Swapping the front and back buttons — sometimes they just need a better match
- Still stuck? Let us know at hello@koveandco.com.au and we’ll send out replacements free of charge.
▶️ Watch our assembly video for help.
My Twist Buttons won’t connect properly. What should I do?
Give them a firm twist and push — and try mixing button pairs. The video above shows how to connect them correctly.
Care & Materials
How do I clean my bag?
Wipe it down with water, mild soap, baby wipes or antibacterial wipes. Sand, spills and sticky messes all clean off easily.
Can I put it in the dishwasher or washing machine?
Nope, hand-wipe only. High heat and machine washing can damage the shape and structure.
Can it handle heat?
While durable, EVA foam can warp in extreme heat. Avoid:
- Leaving your bag in hot cars or full sun (above 40–45°C)
- Storing it with heavy items leaning on it
What are the small marks on my bag?
Tiny marks or moulding variations are normal and part of the EVA manufacturing process, they make every bag a little unique!
Orders, Shipping & Returns
Where do you ship from?
We pack and ship all orders from the Sunshine Coast, QLD.
Do you offer local pick-up?
Yes! Local pick-up from Mooloolaba is available — just select this option at checkout and we’ll email you with the collection details.
Is there tracking for my order?
Absolutely — once your order is packed and confirmed, you’ll receive a tracking email so you can follow its journey.
Do you offer express shipping?
Yes — you can choose standard or express shipping at checkout.
Do you ship internationally?
We currently ship to Australia and New Zealand only — but watch this space!
Can I return my order?
Yes, we accept returns within 30 days, as long as the item is unused, in original packaging, and not on sale.
See our Returns Policy for full details.
What if my bag arrives faulty?
Email us at hello@koveandco.com.au with your order details and clear photos. We’ll assess the issue and send out a replacement if needed.
Can I change my order?
If it hasn’t been packed yet, absolutely. Just get in touch ASAP.
What if I need my order urgently?
We get it — life happens. If your order is time-sensitive, just email us at hello@koveandco.com.au and we’ll do everything we can to ship it out quickly.
Gifting & Extras
Do you offer gift vouchers?
- Yes! Not sure what colour or size she’d love? A Kove & Co digital gift voucher makes the perfect present.
Shop gift vouchers here
Can I use Jibbitz on the bags?
Yes, the holes are designed to fit Jibbitz charms so you can personalise your Tribe Bag however you like.
Do the Tribe Organiser or Cooler Bag fit inside the Maxi Tribe?
Yes, both our Tribe Bag Organiser and Cooler Bag are made to fit perfectly inside the Maxi Tribe Bag for even more functionality.
Choosing Your Perfect Tribe Bag
What size Tribe Bag is right for me?
Here’s a quick guide to help you choose:
Mini Tribe Bag
- Great for kids or quick outings
- Fits wallet, wipes, snacks and small essentials
- Lightweight and perfect for little hands
Midi Tribe Bag
- Ideal for solo outings, errands or light days or work bag
- Holds a laptop, drink bottle, book, and lunch
- Compact but still roomy — fits comfortably on the shoulder
Maxi Tribe Bag
- Best for big family days out, beach trips or weekends away
- Carries up to 20kg — towels, multiple changes, groceries and more
- Your go-to for all-in-one packing and staying organised on busy days
Still unsure? Email us at hello@koveandco.com.au and we’ll help you pick the perfect fit.