Terms & Conditions
Kove & Co – Terms & Conditions
Last updated: 16 July 2026
Disclaimer
The information provided on this website is for general information purposes only. While Kove & Co makes every effort to ensure the information on this website is accurate and up to date, we make no guarantees regarding its accuracy, completeness or suitability for any particular purpose.
To the fullest extent permitted by law, Kove & Co is not liable for any loss, damage or injury arising from the misuse of our products or the use of this website. Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Overview
This website is operated by Kove & Co. Throughout the site, the terms "we", "us" and "our" refer to Kove & Co.
By accessing our website or purchasing our products, you agree to be bound by these Terms & Conditions.
These Terms apply to all visitors, customers, merchants and users of this website.
We may update these Terms from time to time. Any changes will take effect immediately upon being published on this website. Your continued use of our website constitutes acceptance of those changes.
Our online store is powered by Shopify Inc., which provides the e-commerce platform used to sell our products.
1. Online Store Terms
By using this website and placing an order, you agree to use our website lawfully and in accordance with these Terms & Conditions.
You must not use our products or services for any unlawful, fraudulent or unauthorised purpose or in any way that breaches applicable laws or regulations.
2. General Conditions
We reserve the right to refuse service, cancel orders or limit quantities at our discretion.
Information you submit through this website (excluding payment information) may be transferred across networks as required to provide our services. All payment information is securely encrypted during transmission.
You must not reproduce, duplicate, copy, sell or exploit any part of this website, our products or our content without our prior written permission.
3. Accuracy of Information
We make every effort to ensure the information on our website is accurate and current. However, we do not guarantee that all information will always be complete, accurate or up to date.
Product descriptions, specifications and pricing may change without notice.
4. Pricing & Product Availability
Prices are displayed in Australian Dollars (AUD) unless otherwise stated.
Prices, promotions and product availability may change without notice.
We reserve the right to modify or discontinue any product at any time.
5. Products
Some products may only be available online and quantities may be limited.
While we make every effort to accurately display product colours and images, actual colours may vary depending on your screen or device settings.
By placing an order, you acknowledge that you have read and agree to our Shipping, Returns & Exchanges Policy.
We reserve the right to limit quantities purchased per customer, household or order.
6. Orders & Billing Information
You agree to provide accurate, complete and current billing, shipping and account information for all purchases.
We reserve the right to refuse, cancel or limit any order where we reasonably believe there has been:
- fraudulent activity
- incorrect pricing
- unauthorised resale
- a breach of these Terms & Conditions
If an order is cancelled after payment has been received, any applicable refund will be processed using the original payment method.
7. Shipping
Estimated delivery timeframes are provided as a guide only and are not guaranteed.
Kove & Co is not responsible for delays caused by shipping carriers, customs processing, weather events or circumstances beyond our reasonable control.
8. Third-Party Websites & Tools
Our website may contain links to third-party websites or provide access to third-party services.
Kove & Co is not responsible for the content, availability, privacy practices or terms of those third-party websites or services.
Your use of any third-party website is at your own risk.
9. User Content
If you submit reviews, comments, photographs or other content to Kove & Co, you grant us permission to use, reproduce, edit and publish that content for marketing and promotional purposes.
You confirm that any content you submit:
- belongs to you or you have permission to share it
- does not infringe another person's rights
- is not unlawful, misleading or offensive
We reserve the right to remove any content at our discretion.
10. Privacy
Your personal information is collected, stored and used in accordance with our Privacy Policy.
11. Errors & Omissions
Occasionally there may be errors relating to product descriptions, pricing, promotions or availability.
We reserve the right to correct any errors and cancel or refuse orders affected by those errors.
If payment has already been received, we will provide an appropriate refund where required.
12. Prohibited Uses
You must not use this website:
- for any unlawful purpose
- to transmit malicious software or viruses
- to interfere with the operation or security of this website
- to infringe another person's intellectual property rights
- to collect information from other users without permission
We reserve the right to suspend or terminate access where these Terms are breached.
13. Intellectual Property
All website content, including product designs, photographs, logos, branding, graphics, text and other materials, is owned by or licensed to Kove & Co.
No content may be copied, reproduced, distributed or used without our prior written consent.
14. Product Use
Our products are designed for their intended purpose only.
Customers are responsible for ensuring products are used safely and appropriately.
Kove & Co is not responsible for damage or injury resulting from misuse, modification or use outside the intended purpose of the product.
15. Limitation of Liability
To the fullest extent permitted by law, Kove & Co excludes liability for any indirect, incidental, special or consequential loss or damage arising from the use of this website or our products.
Nothing in these Terms excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.
16. Indemnity
You agree to indemnify and hold harmless Kove & Co, its directors, employees and affiliates against any claims, losses, liabilities or expenses arising from your breach of these Terms or your misuse of our website or products.
17. Force Majeure
Kove & Co is not liable for delays or failure to perform our obligations where those delays or failures are caused by events beyond our reasonable control, including natural disasters, carrier delays, government action, industrial disputes or system failures.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
19. Termination
We reserve the right to suspend or terminate access to our website or services where these Terms have been breached.
20. Entire Agreement
These Terms & Conditions, together with our Privacy Policy and Shipping, Returns & Exchanges Policy, constitute the entire agreement between you and Kove & Co regarding your use of this website.
21. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.
Any disputes arising from these Terms or your use of this website will be subject to the exclusive jurisdiction of the courts of Queensland.
22. Promotions & Discount Codes
Unless otherwise stated, promotional offers, discount codes and giveaways cannot be used in conjunction with any other offer.
Kove & Co reserves the right to modify, withdraw or cancel any promotion at any time without notice.
23. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Email: hello@koveandco.com.au