Privacy Policy

Last updated: 19.06.2025

This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from www.koveandco.com.au (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. As you browse, we also collect information about:

• The web pages or products you view

• How you interact with the Site

• What websites or search terms referred you

This is collectively referred to as Device Information.

We collect Device Information using:

• Cookies – Data files placed on your device (learn more at allaboutcookies.org)

• Log Files – Track actions on the Site and collect IP address, browser type, ISP, referring/exit pages, and timestamps

• Web Beacons / Tags / Pixels – Electronic files used to understand browsing behaviour

In addition, when you make or attempt to make a purchase, we collect:

• Your name

• Billing and shipping address

• Payment information (including credit card details)

• Email address

• Phone number

This is referred to as Order Information.
Together, Device Information and Order Information are called Personal Information.

How We Use Your Personal Information

We use the Order Information to:

• Fulfil orders (process payment, arrange shipping, provide invoices and confirmations)

• Communicate with you

• Screen orders for risk or fraud

• Send product updates or promotions (if you’ve opted in)

We use Device Information to:

• Help detect and prevent fraud (especially IP address tracking)

• Improve our Site and customer experience

• Measure and analyse our marketing effectiveness

• Serve you targeted offers or advertising (retargeting)

Sharing Your Personal Information

We share your Personal Information with trusted third parties to help operate our business. For example:

• Shopify powers our online store — you can read their privacy policy here

• Google Analytics helps us understand how customers use the Site — more on that here

  • You can opt out of Google Analytics here

We may also share your Personal Information:

• To comply with applicable laws or regulations

• To respond to legal requests (e.g. subpoenas or search warrants)

• To protect our rights and customers

Behavioural Advertising

We may use your Personal Information to show you relevant ads on other platforms. You can learn more about how targeted advertising works at NAI’s educational page.

You can opt out of targeted advertising here:

• Facebook: Ad Settings

• Google: Ad Settings

• Digital Advertising Alliance: Opt-Out Portal

Do Not Track

Please note that we do not modify our data collection practices when we receive a "Do Not Track" signal from your browser.

Data Retention

We retain your Order Information unless you request its deletion. This helps us provide support, process returns, and comply with legal obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We encourage you to check back regularly.

SMS Messaging (If applicable)

By signing up for text alerts, you consent to receive marketing messages from Kove & Co at the number provided. Message and data rates may apply. Consent is not a condition of purchase.

Contact Us

For questions, requests, or complaints related to this Privacy Policy, contact us at:
hello@koveandco.com.au